Oh no, so sorry about this! We are more than happy to make things right. To start the replacement process, send an email of what's missing to returns@serenesupplements.com or use the contact form here.
We are here to help
ORDERS
I'm missing a product from my order, what do I do?
What do I do if I receive a faulty item in my order?
If your item arrived to you damaged, we will send you a replacement for free! To start your request for replacement, please send an email with a picture of the damaged item to returns@serenesupplements.com or use the contactform here.
Will you refund the shipping charges on my parcel?
We want to make things right and we will ship your replacement product free of charge.
How much is shipping?
Enjoy FREE shipping on all orders over $50. For orders under $50, we offer a flat shipping fee of just $5. Your wellness, delivered with ease and affordability.
What's the shipping time?
All US domestic orders are dispatched within 1-4 business days via USPS
PRODUCT & STOCK
How can I purchase a gift voucher?
We deeply appreciate your interest in sharing the joy of shopping with others through our online store. Currently, we do not offer gift cards as an option. However, we're always looking for ways to improve and enhance your shopping experience. Stay tuned for future updates, and in the meantime, we invite you to explore our latest collections and find the perfect gift for your loved ones. Thank you for your understanding and continuous support.
Why have I received an email saying the item I've ordered is out of stock?
At Serene Supplements, our products are in high demand due to their quality and efficacy. Occasionally, items may be out of stock as we work diligently to replenish with the same care and precision you've come to expect. We appreciate your patience. If it takes too much time to replenish the product you can cancel your order.
How can I search to find products on the website?
Discover your desired supplements with ease on Serene Supplements! Simply choose one of our product categories or use our search function located top right, then refine with filters to pinpoint the perfect product for your wellness journey.
How long does it takes to process my order?
The orders are usually processed within 3 to 5 business days, depending on the order size and complexity. You can find shipping times here.
Selected items cannot be shipped to your address
Unfortunately, we are only shipping our products within the United States for now. However, we're always looking for ways to improve and enhance your shopping experience. Stay tuned for future updates. Thank you for your understanding and continuous support.
Where are the products manufactured?
At Serene Supplements, we're proud to craft our women-centric formulas right in the US, ensuring top-tier quality and safety. Our dedication to excellence guarantees you're receiving the very best in wellness. Support local; choose Serene.
Are your products FDA approved?
By law, the FDA does not approve dietary supplements. However, Serene Supplements products are manufactured in compliance to the FDA’s current Good Manufacturing Practices (cGMPs), which help ensure quality and safety.
RETURNS AND EXCHANGES
What is your return policy?
Please find our return policy here together with more information about returns, refunds and replacements.
When can I expect my refund?
If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.