If your item arrived to you damaged, we will send you a replacement for free! To start your request for replacement, please send an email with a picture of the damaged item to returns@serenesupplements.com or use the contactform below.

While some customers immediately fall in love with Serene Supplements products, others take time to find their groove. If that sounds like you, we’ve got you covered! Reach out to us at info@serenesupplements.com to chat about a few options we have to make things right.

Oh no, so sorry about this! We are more than happy to make things right. To start the replacement process, send an email of what's missing to returns@serenesupplements.com or use the contact form below.

If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. If you request a refund, a credit will be automatically applied to your credit card or original payment method within a few work days.

If a package gets lost during delivery, we will be happy to provide you with either a replacement or a refund. If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 3 business days. In case you request a refund, a credit will be automatically applied to your credit card or original method of payment within a certain amount of days.

For packages lost in transit, all claims must be submitted to the customer support team no later than 30 days after the estimated delivery date.

EXEMPTIONS

Serene Supplements will not replace a produced product, grant a refund or credit your account in case of:

• Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
• Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you (if and as applicable).
• Buyer's remorse – We do not refund orders for buyer’s remorse.

Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

Whatever your concern or request is that isn’t mentioned above, we’d love to hear about it! Email us at info@serenesupplements.com.